Caleo Chat Terms of Service

These Terms of Service form a binding contract between you and BrassNode LLC, doing business as Caleo Chat ("Caleo," "we," "us," or "our"), a Wisconsin limited liability company. They govern your access to and use of the Caleo Chat website, our Android application, and all related features (together, the "Service").

Our Privacy Policy describes how we collect and handle personal data and is part of these Terms. Where these Terms and the Privacy Policy address the same topic, read them together. The Privacy Policy controls on data-handling specifics.

By creating an account, clicking "I agree," or using the Service, you accept these Terms. If you do not agree, do not use the Service.

Who we are and what you are agreeing to

Caleo Chat is a consumer AI roleplay chat platform operated by BrassNode LLC. When these Terms refer to a contract between you and us, they mean a contract between you and BrassNode LLC. You can reach us at the contacts listed at the end of these Terms.

What Caleo Chat is

Caleo Chat lets you create and chat with written AI characters. The core mechanic works like this:

• Character cards. You can create written "character cards": a name, description, scenario, example dialogs, a "lorebook" of world-building text, and an optional image.
• Discovery. Other users find public cards through algorithmic feeds, semantic search, and tag filtering.
• Roleplay chat. You exchange messages with a character. Your messages and the character's setup are sent to a large language model that generates the character's replies.
• Scene tracking. A small background AI process maintains structured "scene state," such as which characters are present, recent events, and relationships, to keep conversations coherent.
• Forking. You can "fork" any public character card, much like forking a code repository, to create your own editable copy. Forking is central to how the Service works and is described in the section on your content below.

The character replies are produced by third-party AI models, not by Caleo. The section on AI-generated content explains what this means for you.

Eligibility and age

Adults only. You must be 18 or older to use the Service. The Service is intended for adults and is not directed to anyone under 18. We do not knowingly allow anyone under 18 to create an account, and we do not knowingly collect personal information from anyone under 18, consistent with the U.S. Children's Online Privacy Protection Act for children under 13 (15 U.S.C. §§ 6501 to 6506; 16 C.F.R. Part 312). If we learn that a user is under 18, we will close the account and delete the associated personal information.

Age confirmation. When you sign up, you must confirm that you are 18 or older. We may apply additional age checks where the law requires them, including through Google Play tools. If we believe you do not meet the age requirement, we may suspend or close your account.

Your account and security

You sign up with a valid email and a password, which we keep only as a salted, one-way hash, or with a supported sign-in method: a linked Discord account, a passkey, or a time-based one-time-password second factor. You are responsible for activity under your account and for keeping your credentials secure. Tell us promptly at security@caleo.chat if you suspect unauthorized access. We use a bot-mitigation service to deter automated abuse.

You must choose a public handle of 3 to 30 URL-safe characters. Do not impersonate others, use a handle or display name that infringes someone's rights, or choose content that is unlawful or deceptive.

Content ratings, adult content, and default filtering

Every character carries one of four content ratings, which the author and any later forker sets and which we may change: "safe," "suggestive," "mature," or "explicit." The explicit rating includes sexual content. All four ratings are available on the Service.

• Default filter. For people who are not signed in, we hide everything above "safe."
• Adult content. Because the Service is for adults, explicit content is available to signed-in users. You can set your own content-visibility preferences in your account.
• Absolute limits. Whatever the rating, you may not create, request, fork, or distribute content that is illegal where you or we operate. This includes any child sexual abuse material, any sexualized depiction of minors, content that facilitates the sexual exploitation of children, and content that is obscene under applicable law. This prohibition overrides every rating, filter setting, and fork. We report child sexual abuse material to the National Center for Missing and Exploited Children and to the authorities as required by law (18 U.S.C. § 2258A).

AI-generated content: what it is and what it is not

You are interacting with AI, not a person. Character replies, the scene tracker's output, and other generated text are produced by large language models, not by Caleo or any real person. We disclose this consistent with Article 50 of the EU AI Act (Regulation (EU) 2024/1689), which requires that people interacting with an AI system be told they are doing so unless it is obvious. This companion chatbot may not be suitable for some minors.

The output does not represent us. Generated content is not Caleo's views, opinions, or recommendations.

It is not advice. Output may be inaccurate, outdated, offensive, or entirely made up. It is not medical, legal, financial, psychological, or safety advice, and you should not rely on it as such. In an emergency, contact local emergency services or a crisis line.

Fictional mature or violent content. Depending on the character you choose and your settings, output may include fictional violent or sexual content. That follows from the character you selected and the messages you send.

Not a substitute for real help. Caleo is for fictional roleplay and entertainment. It is not a counselor, therapist, doctor, or crisis service. We use limited automated measures to detect certain expressions of self-harm and to show crisis resources, and for users in California we maintain a self-harm crisis protocol consistent with California Senate Bill 243, described on our Safety page. We do not provide human monitoring of your conversations and do not provide crisis intervention. If you are in distress or thinking about harming yourself or others, stop and contact local emergency services or a crisis line, such as 988, the Suicide and Crisis Lifeline, in the United States. Caleo is not a substitute for human relationships or professional care.

Your content, the license you grant, and forking

You own your content. As between you and Caleo, you keep ownership of the character cards, lorebook text, tags, chat inputs, and other material you create ("Your Content"). We do not claim ownership of it.

The license you give us to run the Service. To operate the Service, you grant Caleo a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to host, store, cache, reproduce, adapt, publish, publicly display and perform, and create derivative works of Your Content, and to transmit and route Your Content, including your chat messages and a character's system prompt, to third-party AI providers and service providers so that a character can reply and the Service can function. This license exists only to provide, secure, maintain, and improve the Service, to enforce our rules, and to comply with the law. We do not use Your Content to train AI models, as the Privacy Policy explains. The license for a given piece of content ends a reasonable time after you delete it, subject to the retention and backup timelines in the Privacy Policy, and except for content others have already forked or that we must keep by law.

Forking and derivative works. When you publish a character card publicly, you grant every other user a worldwide, royalty-free license to fork it: to create a derivative copy with full edit rights that becomes that user's own character, which they may further edit, publish, and have others fork in turn. The user who forks takes ownership of their fork and the right to control and edit it. We track lineage through a hidden reference to the original card, but tracking provenance is not an ownership right and gives you no control over downstream forks. By making a card public, you accept that:

• others may create derivatives you do not control;
• those derivatives may diverge sharply from your original, including in tone, content rating, and subject matter; and
• you give up any claim against Caleo or other users arising from the existence or content of forks, except for valid intellectual-property claims handled under the copyright section below.

If you do not want your work forked, do not publish it publicly.

Your responsibility for Your Content. You confirm that you have all the rights needed to post Your Content and to grant the licenses above, and that Your Content does not infringe intellectual-property, privacy, or publicity rights and is not unlawful. Do not upload real people's private information, and do not create characters that impersonate or sexualize real, identifiable people without their consent.

Acceptable use

You agree not to:

• break the law or help others do so through the Service;
• create or solicit the prohibited content described in the content-ratings section;
• harass, threaten, defame, or invade the privacy of others;
• infringe intellectual-property or publicity rights, including by forking and republishing infringing material;
• defeat content filters or age gates, or access explicit content while underage;
• reverse-engineer, scrape at scale, or overload the Service, or get around rate limits or security measures, including our bot-mitigation measures;
• resell or commercially exploit the Service except as we expressly allow; or
• use the Service to build a competing model or dataset, or to extract another user's content in bulk.

We may remove content, restrict features, or suspend or close accounts for violations, consistent with the section on suspension and the copyright section, and with applicable law. For users in the EU, we provide a statement of reasons as described below.

Copyright, the DMCA, and the EU notice-and-action process

Caleo hosts user-generated content and acts as an online service provider. Because users can fork cards, a fork may infringe someone else's intellectual property. We respond to valid notices and maintain a repeat-infringer policy.

DMCA (United States). We follow the safe-harbor framework of the Digital Millennium Copyright Act (17 U.S.C. § 512). We have designated and registered an agent with the U.S. Copyright Office to receive notices of claimed infringement, as Section 512(c)(2) requires:

Copyright Agent
BrassNode LLC, d/b/a Caleo Chat
1835 E Edgewood Dr, Suite 105, Unit 736
Appleton, WI 54913
dmca@caleo.chat

A valid takedown notice must include the elements set out in Section 512(c)(3): your physical or electronic signature; identification of the copyrighted work; identification of the allegedly infringing material with enough detail to locate it, such as a URL or character ID; your contact information; a statement that you have a good-faith belief the use is not authorized; and a statement, under penalty of perjury, that the information is accurate and that you are authorized to act for the rights holder. Knowingly making a material misrepresentation can create liability under Section 512(f). We will remove or disable access to the material promptly and notify the affected user.

Counter-notice. A user whose content was removed may send a counter-notice containing the elements in Section 512(g)(3): a signature; identification of the removed material and where it appeared; a statement under penalty of perjury that you have a good-faith belief the material was removed by mistake or misidentification; and your consent to the jurisdiction of the federal district court for your address, or, if you are outside the United States, to any judicial district where we may be found, together with your agreement to accept service from the party who complained. Unless that party files a court action, we may restore the material between 10 and 14 business days after we receive a valid counter-notice. We maintain and reasonably enforce a policy of closing, in appropriate cases, the accounts of repeat infringers.

EU notice-and-action. As a hosting provider under the EU Digital Services Act (Regulation (EU) 2022/2065, the "DSA"), we offer an easy-to-use electronic mechanism for anyone to report content they consider illegal, as required by Article 16. A notice should explain why the content is illegal, identify exactly where it is, give the notifier's name and email (except for certain offenses involving children), and confirm a good-faith belief that the report is accurate. When we restrict content or an account, whether by removing or disabling content, demoting it, suspending or ending payments, or suspending or closing an account, we give the affected user a clear statement of reasons, as required by Article 17. That statement covers the action and its scope and duration, the facts and grounds we relied on, whether automated tools were used, the legal or contractual basis, and how to challenge the decision. Send DSA notices to abuse@caleo.chat.

In-app reporting and blocking. Consistent with Google Play requirements for user-generated content, the Service includes in-product tools to report objectionable content, block users, and contact us. Report content or users from within the app or at abuse@caleo.chat. You can also use that address to report non-consensual intimate images or other illegal content. We review reports and take action where appropriate or legally required.

Subscriptions, billing, auto-renewal, and cancellation

Plans. We offer three subscription tiers, priced in U.S. dollars:

• Free. 100,000 tokens per month, ads where available, access to all models.
• Plus. $9.99 per month or $99.90 per year, 1,000,000 tokens per month, no ads.
• Pro. $24.99 per month or $249.90 per year, 5,000,000 tokens per month, no ads.

A token is a unit of text processed by the AI models, counting both what you send and what the character replies. Unused tokens do not roll over to the next month, and we do not charge for usage beyond your monthly allowance. Instead, we pause AI replies until your allowance resets or you upgrade. Prices do not include taxes unless we say so, and we may charge applicable taxes.

How you pay. Web subscriptions are billed through our third-party payment processor, using its hosted checkout and customer portal. Android subscriptions are billed through Google Play. Free-tier users may see interstitial ads served through a third-party advertising provider, currently after every tenth chat message on Android.

Auto-renewal and your consent. Paid plans renew automatically. Your subscription renews at the end of each billing period, monthly or annual, and your payment method is charged the then-current price until you cancel. By subscribing, you give your affirmative consent to these automatic-renewal terms. Before you confirm payment, we clearly present the renewal frequency, the amount, and how to cancel. We follow the California Automatic Renewal Law (Cal. Bus. & Prof. Code § 17600 et seq.), which requires clear and conspicuous disclosure of the renewal terms before you confirm your billing information, your separate affirmative consent to those terms, an acknowledgment that includes cancellation information, advance notice of price changes and of any conversion from a free trial to a paid plan, and a cancellation method that is at least as easy as signing up. We follow comparable requirements under the federal Restore Online Shoppers' Confidence Act (15 U.S.C. §§ 8401 to 8405) and other state automatic-renewal laws, and we design our cancellation flow to be at least as easy as enrollment.

How to cancel. On the web, cancel any time through the customer portal linked in your account settings. On Android, cancel through your Google Play account. Cancelling stops future renewals, and you keep your paid features until the end of the current period. Cancelling does not delete your data automatically; the Privacy Policy explains deletion.

Refunds. Subscriptions give you access to a consumable digital service: tokens are made available for the billing period and are consumed as you use the Service. Payments are non-refundable, and we do not provide refunds or credits for partial periods, unused tokens, or continued availability you do not use, except where a refund is required by law. For Android purchases, refunds follow Google Play's policy, and we generally cannot issue those refunds ourselves. Nothing in this section overrides a refund or cancellation right you cannot waive under the consumer law that protects you, including the EU and UK withdrawal rights described below.

EU and UK consumers. If you are a consumer in the EU, EEA, or UK, you may have a 14-day right to withdraw from a distance contract under Directive 2011/83/EU and the laws that implement it, and under UK law. If you ask us to start the Service immediately, you may agree to begin before the withdrawal period ends and accept that you lose the right to withdraw once the service is fully performed. If it is not fully performed, you may be charged a proportionate amount for what you have used.

Ads and the free tier

The free tier may show ads, including interstitial ads on Android served through a third-party advertising provider. Ad serving may involve an advertising identifier as described in the Privacy Policy. Paid tiers do not show ads.

Suspension, closing your account, and your options

You may stop using the Service and delete your account at any time. Account deletion is available in the app, and the Privacy Policy explains what deletion does. We may suspend or close your access if you break these Terms, if the law or an app store requires it, or to protect users or the Service, with notice and a statement of reasons where required. For problems that are not serious, we will give notice and, where practical, a chance to fix the issue. When your access ends, the sections on AI-generated content, your content and the licenses that survive, copyright, disclaimers, limitation of liability, indemnification, and disputes continue to apply.

Disclaimers

The Service and all AI output are provided "as is" and "as available," without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, and uninterrupted or error-free operation, to the fullest extent the law allows. We do not promise that characters, output, feeds, search results, or the scene tracker will be accurate, appropriate, or suitable for you. Some places do not allow certain warranty exclusions, so some of these may not apply to you, and nothing here limits warranties or rights that cannot be excluded under the consumer law that protects you, including UK and EU consumer protections and any rights you cannot waive under the Wisconsin Consumer Act.

Limitation of liability

To the fullest extent the law allows, Caleo is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, data, or goodwill, arising from or relating to the Service or AI output. Caleo's total liability for all claims relating to the Service is limited to the greater of the amount you paid us in the 12 months before the event that gave rise to the claim, or one hundred U.S. dollars. These limits apply whatever the legal theory and even if a remedy fails of its essential purpose. Some places do not allow these limits, and nothing in this section limits liability that cannot be limited by law, such as liability for fraud, for death or personal injury caused by negligence, or under consumer law you cannot waive. Nothing in these Terms limits any right or remedy you cannot waive under the Wisconsin Consumer Act (Wis. Stat. chs. 421 to 427); under Wis. Stat. § 421.106(1), a customer cannot be required to waive rights under that Act.

Indemnification

To the extent the law allows, you will indemnify and hold harmless Caleo and its members, managers, and personnel from third-party claims, damages, and reasonable costs, including attorneys' fees, arising from Your Content, including characters you publish that others fork, from your breach of these Terms or the law, or from your infringement of someone else's rights. We will tell you about the claim, let you control the defense, with our agreement to any settlement that affects us, and cooperate with you reasonably.

Disputes: arbitration, class-action waiver, and governing law

Please read this section carefully. It affects how disputes are resolved and limits your options.

Governing law. These Terms and any dispute arising out of them or the Service are governed by the laws of the State of Wisconsin and applicable U.S. federal law, without regard to conflict-of-laws rules. The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs how the arbitration agreement is interpreted and enforced. Wisconsin's Arbitration Act (Wis. Stat. ch. 788) also recognizes that a written agreement to arbitrate is valid, irrevocable, and enforceable except on grounds that would allow any contract to be revoked (Wis. Stat. § 788.01). For transactions covered by the Wisconsin Consumer Act, Wisconsin law governs, because Wis. Stat. § 421.201 limits applying another state's law to a covered consumer transaction.

Try to resolve it informally first. Before starting arbitration, you and we agree to try to resolve the dispute informally for at least 45 days after written notice to legal@caleo.chat or to the mailing address at the end of these Terms. Most concerns are resolved this way.

Agreement to arbitrate. Except for the carve-outs below, you and Caleo agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration, not in court, before a single arbitrator. The arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules, and, where they apply, its Mass Arbitration Supplementary Rules, which are incorporated by reference. The arbitrator decides all issues, except that a court decides whether the class-action waiver below is enforceable.

Carve-outs. Either party may bring an individual claim in small-claims court if it qualifies. Wisconsin small-claims jurisdiction for money judgments generally reaches up to $10,000 under Wis. Stat. § 799.01. Either party may also seek an injunction or other equitable relief in court to protect intellectual property or to stop misuse or unauthorized access.

Where arbitration happens. Arbitration is seated in, and any permitted court action will be brought in, the state or federal courts located in Outagamie County, Wisconsin. If you are a consumer, you may ask that hearings take place by phone or video or in the county where you live, and the administrator's consumer rules on fees and location apply.

Class-action waiver. To the fullest extent the law allows, you and Caleo each agree to bring claims only individually, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not preside over class or representative claims. If this class-action waiver is found unenforceable for a particular claim, that claim is separated out and proceeds in court, and the rest of this section still applies.

Many similar claims at once. If 25 or more similar arbitration demands are filed against Caleo by or with the coordination of the same or coordinated counsel within a 30-day period, the demands will be handled as a coordinated group, grouped into batches of up to 100 and administered at the same time, with a single arbitrator assigned to each batch, so that they can be resolved efficiently and fairly and so that fees can be managed.

You can opt out. You may opt out of this arbitration agreement, including the class-action waiver, by emailing legal@caleo.chat within 30 days of first accepting these Terms, stating your name, your account, and that you want to opt out. Opting out does not affect any other part of these Terms.

Consumers with mandatory local rights. If you are a consumer and the law where you live gives you a right you cannot waive to bring claims in your local courts or under your local law, for example mandatory EU consumer-protection rules, nothing in this section takes that right away.

Changes to the Service and these Terms

We may change the Service and these Terms. For material changes, we will give reasonable advance notice, for example by email or in the app, and state when the change takes effect. Changes are not retroactive. If you keep using the Service after a change takes effect, you accept the updated Terms. If you do not agree, stop using the Service, and you may cancel. Where the law requires fresh consent, for example for a material change to the automatic-renewal terms, we will ask for it.

Other terms

These Terms and the Privacy Policy are the entire agreement between you and Caleo about the Service. If any part is unenforceable, the rest stays in effect. If we do not enforce a provision, that is not a waiver of it. You may not transfer these Terms without our consent; we may transfer them to an affiliate or to a successor, for example in a merger or sale. There are no third-party beneficiaries except as stated. Headings are for convenience only. We may send notices to you at your account email; send notices to us at legal@caleo.chat or to BrassNode LLC, d/b/a Caleo Chat, 1835 E Edgewood Dr, Suite 105, Unit 736, Appleton, WI 54913.

How to contact us

General and account support: support@caleo.chat. Security concerns: security@caleo.chat. Copyright notices: dmca@caleo.chat. Illegal-content and abuse reports: abuse@caleo.chat. Legal notices: legal@caleo.chat. Mailing address: BrassNode LLC, d/b/a Caleo Chat, 1835 E Edgewood Dr, Suite 105, Unit 736, Appleton, WI 54913.

Effective date: June 16, 2026 Last updated: June 16, 2026